Joint Commission Looking for Input from Health Literacy Community

The Joint Commission, with funding from The Commonwealth Fund, is developing proposed accreditation requirements for hospitals to advance effective communication, cultural competence, and patient-centered care.  This 18-month project will explore how diversity, culture, language, and health literacy issues can be better incorporated into current Joint Commission standards or drafted into new requirements.  In conjunction with the proposed requirements, The Joint Commission is developing an implementation guide that will help hospitals meet the proposed requirements and provide best practice information and educational resources and tools.  Additional project information can be accessed at:

As experts and stakeholders in the health literacy community, The Joint Commission is requesting your input on how hospitals are currently addressing health literacy issues and what resources and tools can provide guidance for improvement.  Specific questions will be posted on Wednesday, but please feel free to contact me directly with any feedback or information.

Christina L. Cordero, PhD, MPH
Project Manager
Division of Standards and Survey Methods
The Joint Commission
One Renaissance Boulevard
Oakbrook Terrace, IL 60181
Phone: 630-792-5845
Fax: 630-792-4845


Wisconsin Literacy, Inc. was pleased to have Dr. Cordero at their 2009 Health Literacy Summit as one of our plenary speakers.     Further history of this project is available through Dr. Cordero’s presentation, which  can be viewed via webcast at: presentation is the second one listed and the slides to her PowerPoint are also available.

NOTE: You will need to view the webcast in Internet Explorer 5.5 or higher. Media Player 9.0 preferred.

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