…from BHIC posting dated November 13, 2009
New video urges health care organizations to break language access barriers
Amid growing concerns about racial, ethnic and language disparities in health care, The Joint Commission and the U.S. Department of Health and Human Services (HHS) Office for Civil Rights have released a video, entitled “Improving Patient-Provider Communication,” which supports language access in health care organizations. The Joint Commission and HHS agree that effective communication is a critical aspect of safe, quality patient care. Many patients of varying circumstances require alternative communication methods, and this new video will help health care organizations determine the best methods of care for meeting these communication needs.
The video streams from The Joint Commission’s Hospitals, Language, and Culture Web site at http://www.jointcommission.org/PatientSafety/HLC/. This page also includes related resources from the Hospitals, Language and Culture: A Snapshot of the Nation study, a cross-sectional, qualitative study of how 60 hospitals across the country provide health care to culturally and linguistically diverse patient populations, conducted by The Joint Commission with funding from The California Endowment. For a direct link to the video, see http://tinyurl.com/yc5wv9z The video is also available at the Office of Civil Rights Web site at http://tinyurl.c! om/yc336ro. [HHS Press Release http://www.hhs.gov/news/press/2009pres/11/20091111a.html