The following comes from a Joint Commission e-mail:
- “Advancing Effective Communication, Cultural Competence, and Patient- and Family-Centered Care: A Roadmap for Hospitals available now!
If your hospital is looking for ways to address unique patient needs and comply with new standards for patient-centered communication, you’ll want to review the The Joint Commission’s free monograph, Advancing Effective Communication, Cultural Competence, and Patient- and Family-Centered Care: A Roadmap for Hospitals. The Roadmap for Hospitals can be downloaded for free from The Joint Commission Web site at http://www.jointcommission.org/PatientSafety/HLC/ .
The Roadmap for Hospitals includes example practices, information on laws and regulations, and links to supplemental information, model policies and educational tools.
The Joint Commission developed the Roadmap for Hospitals with funding from The Commonwealth Fund, and in collaboration with the National Health Law Program.”
This information was communicated by Brette Tschurtz; Project Manager; Division of Quality Measurement and Research; 630-792-5957
